Returns & Exchanges

At Runo Plants, we want your new greenery to thrive in your space, which is why we offer a 30-day satisfaction guarantee on all plants and planters. If your plant arrives stressed or damaged, we are committed to making it right with a replacement or a full refund.

Return Process

• 1.
  Initiate Your Request

  Email our plant care team at support@runoplants.com within 30 days of delivery, including your order number and a brief reason for the return.

• 2.
  Submit Photos

  For live plants, please attach clear photos of the foliage and soil so our horticulturists can assess the health of the plant and provide the best solution.

• 3.
  Prepare Your Package

  For non-living items like pots and tools, place them back in their original protective packaging to ensure they are not damaged during the return transit.

• 4.
  Receive Refund or Replacement

  Once your request is approved, we will issue a prepaid shipping label or immediately process a replacement shipment to be delivered to your doorstep.